To make a return you must include your invoice with your item. If you have thrown that away, please login and print your invoice. 

WHAT QUALIFIES TO BE RETURNED?

• ITEMS THAT ARE NOT MARKED AS FINAL SALE
• ITEMS THAT ARE RETURNED WITHIN 14 DAYS FROM THE DATE OF PURCHASE 

 WHAT QUALIFIES FOR A STORE CREDIT or EXCHANGE? 

• ITEMS RETURNED WITHIN 14 DAYS FROM THE DELIVERED DATE.
• ORDERS PLACED WITH A DISCOUNT CODE.
• EXCHANGES MAY BE SENT BACK FOR A STORE CREDIT WITHIN 14 DAYS FROM THE ORIGINAL DEILVERED DATE.

WHAT QUALIFIES FOR A REFUND?

• ITEMS POSTMARKED BY 7 DAYS FROM THE DATE OF PURCHASE (our free shipping takes about 2-4 days so this still allows you several days to decide if you would like to keep it). IF ANY UNEXPECTED DELAYS HAPPEN WITH THE SHIPPING CARRIER, ITEMS MUST BE POSTMARKED WITHIN 3 DAYS FROM THE DELIVERY DATE. 
• ITEMS UNWORN, UNWASHED, FREE OF PET HAIR, DEODORANT, MAKE UP, ALERRATIONS AND SCENTS
• ORDERS THAT HAVE A DISCOUNT CODE 
• ITEMS NOT MARKED AS FINAL SALE
• ITEMS PURCHASED DIRECTLY ON OUR WEBSITE 

INELIGIBLE FOR RETURN/EXCHANGE

• ITEMS RETURNED PAST 14 DAYS
• ITEMS THAT HAVE BEEN WORN
• ACCESSORIES, HATS, JEWELRY, HEALTH AND BEAUTY PRODUCTS
• BODYSUITS AND LINGERIE
• FINAL SALE OR FLASH SALE ITEMS
• RE:DO AND SHIPPING INSURANCE FEES 
• EXCHANGES THAT ARE RETURNED WILL BE ELIGIBLE FOR STORE CREDIT WITHIN 14 DAYS FROM THE ORIGINAL DELIVERY DATE

Customers are responsible for retaining proof of return, which includes a receipt or tracking number provided by USPS, UPS, or any other carrier when a package is dropped off.

In the event your item is damaged or defective or lost....

Please notify our customer service department within 3 days of receiving your order (or a confirmation of delivery). Package protection coverage is for a replacement item in the even the package is deemed lost in transit or stolen in transit. If the replacement item is unavailable a credit will be issued. 

 Store Credit expires 1 year from the date it is issued. 

Customers are responsible for retaining proof of return, which includes a receipt or tracking number provided by USPS, UPS, or any other carrier when a package is dropped off.

Unclaimed packages and Orders Returned Outside of Return Policy :

If a customer returns an order outside of our policy (examples include returning worn items, returning items past 14 days etc), we will offer to return the item(s) to the customer with a label fee.  If an order is undeliverable and sent back to us, we will reship the package with a label fee. In either of these events, if the package is unclaimed for 60 days we will decide the appropriate method of disposal for all unclaimed items including being discarded or donated to charity, as appropriate.